Case Studies

Real World Success: Exero Social in Action

Case Study: Uncovering Fraud for a Self-Insured Government Agency

Client Description:

A self-insured government agency responsible for managing workers' compensation claims.

Challenge:

The agency faced a challenging case where an employee claimed a substantial back injury from a job-related incident. Despite occasional surveillance, the claimant was not observed being active outside his home, making it difficult to dispute his claims.

Solution:

Exero Social was brought in to conduct a comprehensive social media investigation. Our team scoured the claimant's social media presence across major platforms and OSINT databases.

Results:

Exero Social discovered multiple social media posts where the claimant shared pictures and text updates that contradicted his injury claims. The posts showed him engaging in activities outside his reported limitations, such as hiking and participating in outdoor events. We meticulously documented these public posts, including images and metadata, ensuring the evidence was accurate and verifiable.

The compelling evidence gathered by Exero Social was presented in court. The documented social media posts, backed by metadata, demonstrated that the claimant was capable of activities beyond his alleged restrictions. As a result, the court dismissed the fraudulent claim, saving the agency from substantial financial loss.

Testimonial:

"The insights provided by Exero Social were invaluable. Their thorough investigation and the crucial evidence they uncovered helped us prevent a major financial loss by exposing the fraudulent claim." - Sarah P. / Claims Manager



Case Study: Uncovering Fraud for a Self-Insured Manufacturing Business

Client Description:

A self-insured manufacturing business managing workers' compensation claims for their employees.

Challenge:

The business faced a challenging case where an employee claimed a severe back injury from a work-related incident. Despite occasional surveillance, the claimant was not observed engaging in any physical activities, making it difficult to dispute his claims.

Solution:

Exero Social was contracted to perform an extensive social media investigation. Our team scoured the claimant's social media presence across major platforms and OSINT databases.

Results:

Exero Social uncovered multiple social media posts revealing that the claimant was an avid trail rider. He had posted images and updates of participating in trail riding contests since the date of his injury claim. Additionally, he had announced his participation in two upcoming trail riding competitions, providing specific dates and locations.
Armed with this intelligence, the client arranged for surveillance investigators to be present at the specified events. The investigators captured compelling video evidence of the claimant engaging in strenuous physical activities that he claimed he could not perform due to his injury.
The combined surveillance video and social media intelligence provided a robust case for the client. The claim was denied, and the evidence was referred to the appropriate state agency for criminal insurance fraud prosecution.

Testimonial:

"Partnering with Exero Social was incredibly impactful for us. They managed to uncover detailed social media evidence that was pivotal in our case. The precise information they provided enabled our surveillance team to capture undeniable proof of fraud. This evidence allowed us to deny the claim and take further legal action. Their expertise saved us from a significant financial hit and ensured justice was served." - Mark L. / Director of Claims Management



Case Study: Locating Debtors for a Luxury Vehicle Finance Company

Client Description:

A large luxury vehicle finance company specializing in high-end luxury and sports vehicles, with prices ranging from $100K to $400K USD.

Challenge:

The finance company faced significant challenges tracking down debtors who were behind on their car payments. Despite efforts from their internal repossession department, as well as outside repossession agency vendors, they struggled to locate both the debtors and the vehicles, making repossession difficult.

Solution:

The company hired Exero Social to assist in tracking down these debtors. Exero Social conducted thorough social media investigations on any debtor who was 45 days or more late in their vehicle payments.

Results:

Exero Social successfully located the vehicles in over 85% of the cases assigned to them. By analyzing social media posts, check-ins, and interactions, Exero Social provided precise locations of both the debtors and the vehicles. These were cases where the internal repossession department had been unsuccessful for weeks.

This intelligence enabled the finance company to repossess these high-value vehicles efficiently, reducing their financial losses and improving their asset recovery process.

Testimonial:

"Exero Social has been, and continues to be a crucial partner in our asset recovery efforts. Their ability to uncover detailed social media evidence allowed us to locate over 85% of the vehicles in cases where our internal team had hit a dead end. This partnership has not only saved us significant time and resources but also ensured we could repossess high-value assets effectively." - Lisa R. / Head of Asset Recovery


Conclusion:

At Exero Social, our advanced social media intelligence solutions are proven to deliver actionable insights and drive successful outcomes for a diverse range of clients. Our commitment to excellence and ethical practices ensures that we provide reliable, precise, and timely intelligence to support your investigative needs. Partner with us and experience the difference that Exero Social can make for your organization.