Frequently Asked Questions
How Does Exero Social work?
Exero Social provides top-tier social media intelligence solutions using our proprietary platform that combines machine learning with expert analysis. We start by utilizing advanced software to search multiple social media platforms, quickly identifying your person of interest. Our experienced investigators and data analysts then verify and analyze the data for accuracy and relevance. We aggregate and scrutinize the online content to highlight pertinent information, which is compiled into a detailed report. This process ensures you receive precise, cost-effective social media background reports, saving you time and effort. Trust Exero Social for efficient and effective intelligence.
What platforms are you able to search?
We search open source information from all major social media platforms, including but not limited to Facebook, Instagram, X (formerly Twitter), Pinterest, TikTok, LinkedIn, Threads, YouTube, and many others. Additionally, we search various news sources, messenger apps, forums, and blogs.
What languages do you support?
Our searches are language agnostic. We search all social media platforms based on the information you provide us. Our searches return all results in the native language the posts and comments are written in. We have the ability to do language specific targeted searches in over 120 languages.
What information is required to conduct a search?
At Exero Social, we prioritize accuracy and precision in our searches. Although only a few pieces of information are required, we encourage you to share as much personal detail about your subject as possible. Our team mandates the use of at least three separate, unique identifiers from the information you provide to accurately identify any social media accounts. This meticulous process ensures our searches focus on the right individual, effectively eliminating false positives and guaranteeing you receive accurate intelligence every time.
What countries do you search in?
We can locate open-source information from most, if not all, social media platforms worldwide.
Will the subject find out they were searched?
No, the subject of your search will not be aware that a social media intelligence search has been conducted on them.
Do you search private social media accounts?
No, we can only search social media accounts that are not set to private. Our searches are limited to open-source intelligence only. However, it's important to note that the vast majority of social media accounts are open and not set to private.
Do I have to install anything on my computer to use your services?
No, our services are entirely cloud-based. All you need is a computer and internet access to submit your request and access reports through your customer portal.
What is the turn around time for receiving the completed report?
The standard delivery time for our reports is 2-15 business days, depending on what search is ordered. We can expedite requests for an additional fee.
Do you comply with the FCRA and all U.S. privacy laws?
Exero Social is not a consumer reporting agency as defined by the Fair Credit Reporting Act (FCRA). The information we provide is not intended for use in assessing or evaluating a person's eligibility for employment, housing, insurance, credit, or other purposes covered under the FCRA.
Exero Social complies with all U.S. privacy laws, as well as the privacy laws of the European Union. The General Data Protection Regulation (GDPR). We adhere to all guidelines and requirements to ensure the privacy and protection of personal data. Our services are designed to respect and uphold the rights of individuals under GDPR.Can you find people with your platform?
Yes, our platform is designed to locate individuals by utilizing open-source social media intelligence.
How is the information found authenticated?
Exero Social adheres to a strict process for positively identifying each person. We ensure that positive identifying information is accurately presented in every report.
Do you conduct searches for other industries not listed on your website?
Yes, we offer our services to anyone in need of social media intelligence. The list of industries on our website serves as an indicator of the sectors that frequently require our expertise, but our services are not limited to those industries.
Do you offer service packages large users?
Yes, we are happy to create a custom, discounted plan for individuals and companies that require a number of searches per month.
Why are your products and prices better than other similar services?
We provide comprehensive social media intelligence with competitive pricing. Our services outperform all known competitors that provide similar services, even at higher prices. We focus on delivering high-quality, accurate reports while maintaining affordability.